Here are some questions we are often asked.
Please contact us if you would like to know more or require a quotation.
Are you still able to provide a service during the pandemic?
The health and safety of everyone is our top priority, life is sacred. During the pandemic we have implemented strict social distancing measures and increased cleaning protocols. We are offering our clients a completely contactless service and recommend that our customers stay safely indoors while we clean. Bank transfers are the safest way to make payments so that we do not have to handle cash. If you would like to know more about the measures we have implemented please contact us. With all the added time people are spending at home, we are finding that many are enjoying the benefit of beautifully clear windows.
Do you clean the window frames?
Yes. Using pure water and the water fed pole system, your frames get cleaned every time and stay cleaner for longer.
Do you clean windows in the rain?
Yes, as long as it is not too heavy! Rain water is relatively pure so is not going to make any difference when cleaning windows with pure water. However, if the rain is very heavy we would have to stop.
Can you clean the insides too?
Yes, we clean the insides of windows as well, either using traditional window cleaning methods or using pure water spray. This is currently subject to government guidance.
Do you do one-off cleans?
Yes, we are happy to do one-off cleaning jobs, although there would be a slight price premium for this compared to regular window cleaning.
What payment methods do you accept?
We accept cash or bank transfers. Bank transfers are our preferred payment as they are easier and safer for everyone.
Can I get a quotation over the phone?
Yes. We are happy to provide an approximate cost over the phone. When calling please provide the total number of windows and doors plus the style of building and windows. If you are also able to email us pictures that will help us even more. For an accurate quotation it is always best for us to visit.
As the windows are not dried, will I be left with water marks?
No. Windows will look wet when they have just been cleaned, but our pure de-ionised water simply evaporates away to nothing leaving no residue or deposits. Just sparkling clean windows. It is tap water that leaves water marks when left to dry. Please see our Water Fed Pole page for more information.
Do I have to be at home when you clean my windows?
No, as long as we have access we can clean the windows when you are out and will leave a note saying that the windows have been cleaned along with details of how to pay. We’re happy to phone, text or email the day before so that any gates can be left unlocked for access.
Can water fed pole cleaning cause misted or blown glazing?
This is one of the most common problems with double glazed windows. Double glazing is a completely water and air tight sealed unit of two panes of glass with a space bar between them filled with a gas (usually argon). Over time the seal and glue holding this unit together can fail and break meaning condensation can get into the sealed unit and cause a misted or blown double glazing. This issue is one of the reasons most window glazing companies will only guarantee their units for between 5-10 years. The main reason these seals fail is due to age, wear and tear. As temperatures rise and fall inside and outside the home, the gas inside the double-glazed unit expands and contracts putting pressure on the seal. Over time this causes it to weaken and break. South facing windows are particularly susceptible to this wear and tear as they experience greater changes in temperature and windows that open also experience more stress than windows that don't. Once broken and failed it is only a matter of time until the issue shows itself. The continuous expansion and contraction allows moisture to gradually creep in and the misting only gets worse. It is not possible for water fed pole window cleaning to damage this seal as the brush cannot get anywhere near the seal which is hidden and protected by the UPVC window frame. However the condensation or misting may appear worse after a window clean. When the air inside the gap is warm it will hold more moisture and might even seem clearer. But after cleaning the windows with cold water it cools the air in the gap. This cooling can release moisture which will form inside the glazing. Cleaning may highlight the problem, but never cause it. As mentioned, once the seal is broken it is only a matter of time until the problem shows itself whether it is further changes in temperature or heavy rain.